Fast, focused troubleshooting to solve that one tricky issue.

Stuck on a MemberVault-related issue that is slowing you down (or even got you totally stopped)?

Let’s fix it together so you can finally focus on what you do best.

Hi, I'm Joanie and I LOVE MemberVault:

✨ I have explored the platform up and down and through so many times I can't count

✨ I am active in the MemberVault Collaborative Facebook group and have learnt a lot by reading answers to the posts, answering questions and asking questions too

✨ I have built my MemberVault myself

✨ I check the MV Help pages a little too often, my nerdy side

You didn't start your own business so you could spend dozens (or even hundreds) of hours poking around inside the back-end of an online platform.

But I did - I love to do this kind of work, I even do it when I don't have to 😅

Choose the option that best suits you

Option A: Guided Troubleshooting -  CHF 47.- (~$49)

• 💬 Up to 20 minutes chat session on Messenger.
• 💬 Get simple guidance to troubleshoot the issue yourself.
• 💬 No need to grant me admin access to your MV account.
• 💬 Perfect if you just need help finding the right solution.
• 👉🏻 You will finally have an answer and know exactly what to do next.

Option B: Done-For-You Fix - CHF 67.- (~$71)

• 🎦 I’ll fix the issue for you while recording my screen after a quick clarification if necessary.
• 🎦 You’ll get the solution done AND a how-to video for future reference.
• 🎦 Perfect if you prefer a hands-off fix with a learning experience.
• 👉🏻 Your tech problem is gone, and now you have a handy video to refer back to.

Option C: Done-For-You Fix + Follow up chat - CHF 97.- (~$105)

• ✨ Everything from option B.
• ✨ PLUS a 20-minute chat for your related follow up questions.
• 👉🏻 You’ll have extra clarity and confidence, knowing you can ask follow-up questions and move forward.

Is this for you?

It's a YES if

✅ You have one specific tech issue that needs a quick fix

✅ You value your time and don’t want to waste it troubleshooting

✅ You want your problem solved now & to be able to solve it yourself in the future

It's a No if

🚫 You have several issues or need ongoing tech support*

🚫 You need help setting up your MemberVault from scratch*

🚫 You expect instant replies - sessions are booked, not on-demand

Relax, explain and let me find a solution for you.
There is no such thing as a silly question, only missed opportunities to learn and take control of your tech.

* Contact me to see how I can help with that too 

How it works

Once you’ve chosen your option, here is how we will fix your issue together:

For all options (A, B & C)

• Complete the Quick fix request form with all the details about your issue.
• Book a time in my calendar at least 3 business days later to give me time to review your issue and prepare.

For all options A (guided troubleshooting)

• We have a 20-minute chat where I guide you toward a solution you can implement yourself.

For options B & C (Done-For-You fix)

• You reach out at the start of your booked time, so I can ask for clarifications before I dive in.
• I fix your issue while recording my screen, so you have a video to refer back to later.
• I will notify you inside MemberVault when it’s done and provide the link to the video.
  

For option C (Done-For-You fix + follow-up chat)

• Once you’ve reviewed the fix, fill in the follow-up questions form with any related questions.
• Book your 20-minute follow-up chat at a time that works for you.
• We have our chat and I answer your follow-up questions to ensure you’re fully confident moving forward.

Final step for all options (A, B & C)

• Share your feedback, so I can keep improving this service for you and others!

I’m here to make troubleshooting quick and stress-free so you can get back to business with confidence! 🚀

FAQ

Ready to get unstuck?

👉🏻 Pick your option and let’s solve your tech issue quickly and efficiently!