📌 Terms & Conditions

1. Scope

These general terms and conditions of sale apply to all products, services and training offered by Joanie Waelti, Solutions Internet by fairyjo (hereinafter referred to as SIBF), regardless of the site or platform used for their distribution. They cover the main website, the online portal, the landing pages, the subdomains as well as any other online space operated by SIBF.

These conditions define the contractual relationship between Joanie Waelti and her customers, whether individuals or businesses.

2. Order & Payment

Any order placed implies unconditional acceptance of the present terms and conditions.

Prices are quoted in Swiss Francs (CHF) unless stated otherwise.

Payment for products, services and trainings is made via the secure payment service providers Stripe and/or PayPal. Transaction security is the sole responsibility of these companies and cannot be attributed to SIBF.

Unless stated otherwise, payment is required in full at the time the order is placed. However, some services may exceptionally be offered with payment in several installments. In this case, the commitment is binding and the total amount is due.

3. Delivery & Access

For products and trainings, access is usually granted immediately upon receipt of payment. A confirmation email is automatically sent with the credentials and content access details.

For services, the terms of delivery are specified on the site, on the sales pages, by email or other media. The service will be provided within the timeframe specified on these media or as agreed with the customer.

4. Terms of collaboration

Joanie Waelti operates remotely from Switzerland. Her services are offered internationally in French and in English. As a mobility-impaired person with chronic pain, some potential limitations should be taken into account:

Availability: Services are provided according to her physical abilities, with no specific working hours. Requests are dealt with in a timely manner and agreed services are given priority. This flexibility also makes it easier to deal with customers located in other time zones.

Communication: Most communication takes place by email or via mutually agreed tools. A response time may be necessary depending on her workload and health constraints.

Scheduling of services: Any service requiring an appointment is subject to availability and scheduled taking her health constraints into account.

5. Refund & Cancellation Policy

Given their digital nature, products and trainings are non-refundable, unless stated otherwise.

An appointment that is part of a service may be postponed with a minimum of 24 hours' notice before the scheduled session. Any late rescheduling will be billed and the session will only take place after payment. No-shows are not eligible for rescheduling or reimbursement. 

In the event of cancellation, if the service cannot be rescheduled and has not yet started, the refund will be of 75% for any cancellation made at least one week in advance and of 50% for any cancellation made at least 48 hours in advance. 

A service which has already started may be cancelled, but no refund will be issued.

No refunds will be granted for services of less than CHF 100, except in the event of cancellation by Joanie Waelti. If the service cannot be rescheduled, a full refund will be issued.

6. Intellectual Property & Usage Rights

All content (videos, PDFs, texts, etc.) is the exclusive property of SIBF, unless stated otherwise. The purchase of a product, training or service grants a personal and non-transferable use right to the purchaser.

Consequently, no content accessed (files, videos, texts, etc.) may be reproduced, modified, copied, distributed, shared, resold or exploited in any form whatsoever without the prior written authorisation of Joanie Waelti. Any unauthorised use incurs the purchaser's liability and may constitute an infringement as defined by applicable legislation.

7. Client Responsibilities

The customer agrees to provide accurate and up-to-date information during any interaction (sign up, purchase, service request, etc.). They are also responsible for the security and confidentiality of their access details. Any fraudulent or abusive use of their account is their sole responsibility.

8. Data Protection & Privacy

Personal data is processed in accordance with Swiss data protection laws. Please refer to our Privacy Policy (linked here) for further details.

9. Governing Law & Jurisdiction

The present terms and conditions are governed by Swiss law. In the event of a dispute, the competent courts are those of the canton de Vaud, the business address being in Lausanne.

10. Product- and Service-Specific Terms

Some products, trainings and services may include specific conditions outlined in their description. These conditions apply in addition to the present Terms and Conditions (T&Cs) and, should there be any contradiction, shall supersede them for the item in question.

11. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon publication on our website.

12. Impressum

Solutions Internet by fairyjo is a sole proprietorship run by Joanie Waelti.

Address:
Joanie Waelti
Avenue de France 98
1004 Lausanne

Contact: